Live / Casino
bdr99 collects only the account and transaction data needed to run your wallet, process payments through Rocket, Upay, and Bank Transfer, and respond to your support requests. This policy sets out exactly what we collect, why we keep it, and the steps available to you if you want to review or correct any record we hold.
When you open an account, we collect the registration details you enter — name, contact address, and the payment method you choose for deposits and withdrawals. If you use Rocket, Upay, or Bank Transfer, the wallet reference or account number associated with that transaction is recorded against your account wallet solely to process and reconcile that payment. We do not store full card numbers or mobile banking credentials beyond what the payment processor passes back to us as a reference token. We also collect session data: your device type, browser version, the pages you visit within the site, and the time and duration of each session. This helps us keep the account interface working correctly on mobile and desktop. Log data is retained for a period consistent with our operating obligations, after which it is removed from active systems. We do not sell your personal data to third parties. Where we share data with payment processors or platform service providers, those parties are bound by data-handling terms that restrict use to the service they provide. Access to your records and the rights available to you depend on your local law and eligible regions, and we encourage you to read the rights section of this policy for the steps available to you.
Wallet reference tokens from Rocket transactions are stored against your account for reconciliation only.
Upay payment references are handled the same way — stored as tokens, not as full credential records.
Bank Transfer records include the reference number and amount returned by the transfer confirmation step.
This policy covers the data bdr99 collects and processes directly through your account, your wallet activity, and the support contact routes on this site. It does not extend to third-party services you access through links from this site, payment processors who hold their own privacy terms, or any external platform outside our direct operation. Understanding what falls inside and outside this policy helps you know which party to contact when a data question arises.
Login credentials, account registration details, and session records fall fully inside this policy. We control and retain these records and you can request a review through the support route.
Payment reference tokens from Rocket, Upay, and Bank Transfer transactions are inside this policy. Full credentials held by the payment processor itself are governed by that processor's own terms.
Pages, game lobbies, and browsing behaviour recorded while you are logged in fall inside this policy. Anonymous pre-login browsing may be collected at a session level for site performance only.
External links, game studio platforms accessed independently, and any off-site tools fall outside this policy. We do not control data practices at those destinations and recommend reading their terms directly.
The rights available to you depend on your local law and eligible regions, but bdr99 supports four practical actions regardless of where you are in the process. You can request a copy of the account data we hold, ask us to correct any record that is inaccurate, raise a question about how a specific data point was collected, or contact support to ask about retention and deletion. To start any of these actions, reach out through the support contact routes published in the support section of this policy. When you raise a data question, include your registered account reference so our team can locate your records without delay. We aim to respond to data requests within a reasonable time, though the timeline may vary based on the volume of requests and any local regulatory requirements that apply. We do not require you to provide a legal justification to ask for a correction — account accuracy matters to us because it directly affects how your wallet and payment records are processed.
Request a summary of the personal and payment data we hold for your account by contacting support with your account reference number included.
If a name, contact detail or payment reference is recorded incorrectly, raise a correction request through the published support route and we will update the record.
If you are unsure why a specific piece of data was collected or how it is being used, ask us directly. We will explain the collection basis for that record.
You can ask how long we keep a specific type of record and under what conditions it is removed. Retention periods depend on transaction and operational obligations.
For any question related to this privacy policy — data requests, corrections, or general queries about how your information is handled — use the contact routes published and visible on the bdr99 site. We do not accept data requests through informal social channels; please use only the routes listed here to ensure your request is logged and tracked against your account.
Open the live chat widget on the site while logged in to raise a data or account query. Cite your account reference at the start of the conversation so the team can locate your record immediately.
Send a written data request or correction notice to the support email address published on the contact page of this site. Include your registered email address and account reference in the message.
The account help section inside your logged-in area contains published guidance on data requests and policy questions. Check there first for step-by-step instructions before raising a support ticket.
bdr99 applies a consistent set of data-handling practices across account records, session logs, and payment references to keep your information accurate and contained to its intended use. We do not share data beyond what is operationally necessary, and each third-party processor we work with is required to restrict use to the service they perform.
We use session cookies to keep your account active while you browse and functional cookies to remember your wallet and payment preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect account functionality.
Account credentials are stored using standard security practices. We do not display full passwords or payment credentials in the account interface. If you suspect unauthorised access, contact support immediately through the live chat route.
We retain account and transaction records for the period required by our operating obligations. After that period, records are removed from active systems. Retention timelines for specific record types are available on request through our support contact routes.
When this policy changes in a material way, we publish the updated version on this page with a revised effective date at the top. Continued use of the account after a policy update constitutes acceptance of the revised terms, so we encourage periodic review.
These questions cover the practical concerns we hear most often about how bdr99 handles account data, payment records, and the choices available to you under this policy.
We collect your registration details — name, contact address, and the payment method you register. If you use Rocket, Upay, or Bank Transfer, the payment reference token returned by that transaction is also recorded against your wallet. We do not collect full banking credentials beyond what the processor returns as a token.
Yes. Contact support via live chat or the published email address with your account reference number, and request a data summary. We will compile the account and transaction records held for your profile. The timeline for this depends on your local law and the volume of current requests.
Raise a correction request through the live chat or support email route. Include your account reference and describe what needs to be changed. Our team will locate the record and update it. Accuracy in your account details also directly affects how your payment references and wallet are processed.
We share payment reference data only with the processors required to complete your Rocket, Upay, or Bank Transfer transaction. Those processors are bound by their own data terms and may only use the data to perform that specific service. We do not sell payment data or share it for marketing purposes.
We retain records for the period required by our operating obligations. After that period, records are removed from active systems. If you want to know the retention period for a specific record type — such as a payment reference or session log — contact support and we will confirm the applicable timeline.
Contact support immediately through the live chat widget on site or via the published support email. Include your account reference. Our team can review recent session logs against your account and advise on the next steps available to you. Do not share login credentials through any informal channel.